Contact us
We'd Love to Hear From You
At BrainWood, customer satisfaction is one of our highest priorities. Whether you have questions about our products, shipping, returns, or your order, our support team is always happy to assist.
Customer Support
BrainWood
Website
BrainWood.store
Phone
(905) 238-8080
Business Address
175 Sainte-Catherine St. West
Montreal, Quebec H2X 3X5
Canada
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday & Sunday
Closed
Need Help?
Feel free to contact us if you need assistance with:
- Product recommendations
- Order tracking
- Shipping information
- Returns & refunds
- Product questions
- Wholesale inquiries
- Website support
- General feedback
We aim to respond to all email inquiries within 24 business hours.
Shipping Information
- Free Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
- Secure Packaging
- Order Tracking Available
Return Policy
Your satisfaction matters to us.
If you're not completely happy with your purchase, we offer:
- Free Returns
- 30-Day Return Window
- Friendly Customer Support
- Fast Refund Processing
Thank you for choosing BrainWood. We appreciate your trust and look forward to helping you create joyful learning experiences through premium wooden puzzles and educational toys.