Thank you for shopping with BrainWood. We are committed to delivering your wooden puzzles and educational toys quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through BrainWood.store.

1. Free Worldwide Shipping

We proudly offer FREE SHIPPING on every order, with no minimum purchase required.

Regardless of where you live, your order qualifies for complimentary standard shipping.

Our goal is to make premium educational toys accessible to families around the world without additional shipping costs.

2. Shipping Destinations

BrainWood currently ships to most countries and regions worldwide.

If shipping is unavailable to your location, you will be notified during checkout before completing your purchase.

Certain remote areas may require additional delivery time.

3. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time:

• 1–2 Business Days

During holidays, promotions, or periods of unusually high order volume, processing may require additional time.

We carefully inspect every product before shipment to ensure quality.

4. Estimated Delivery Time

After processing, most orders arrive within:

7–10 Business Days

Delivery estimates may vary depending on:

• Destination country
• Customs clearance
• Local postal services
• Weather conditions
• National holidays
• Carrier delays

Estimated delivery times are not guaranteed.

5. Order Confirmation

After placing your order, you will receive:

• Order Confirmation Email
• Payment Confirmation
• Shipping Confirmation (once your order ships)

Please ensure your email address is entered correctly during checkout.

6. Order Tracking

Once your order has been shipped, tracking information will be sent via email whenever available.

Tracking updates may take 24–72 hours to appear after shipment.

If tracking is temporarily unavailable, this usually means the carrier has not yet scanned the package.

7. Shipping Carriers

We work with trusted international logistics partners to ensure reliable delivery.

The carrier used may vary depending on your destination and the most efficient shipping route available.

8. Customs & Import Duties

For international orders, customs procedures may occasionally apply.

Depending on your country's regulations, import duties, taxes, or customs fees may be assessed by local authorities.

Customers are responsible for any applicable customs charges imposed by their local government.

BrainWood has no control over customs processing times or local import policies.

9. Incorrect Shipping Information

Please verify your shipping address before submitting your order.

BrainWood is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error immediately after placing your order, please contact us as soon as possible.

If the order has not yet shipped, we will do our best to update the address.

10. Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us.

Our support team will investigate with the shipping carrier.

If the shipment is confirmed lost, we will gladly offer either:

• A replacement shipment
• A full refund

11. Damaged Packages

If your order arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Photos of the damaged product
• Photos of the packaging
• Your order number

Depending on the situation, we may offer:

• A replacement
• A refund
• Store credit
• Another suitable resolution

12. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

This allows us to:

• Reduce shipping delays
• Improve warehouse efficiency
• Ensure faster overall delivery

You will receive tracking information for each shipment when applicable.

13. Delivery Delays

Although we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• High shipping volumes
• Public holidays
• Carrier operational issues

We appreciate your patience and understanding should these situations arise.

14. Order Changes

If you need to modify your shipping information or cancel an order, please contact us immediately.

Changes can typically be made only before the order enters processing or shipment.

Once shipped, modifications may no longer be possible.

15. Our Commitment

Every BrainWood order is carefully packed to protect your products during transit.

We are committed to providing:

• Premium packaging
• Reliable worldwide delivery
• Free shipping
• Fast processing
• Responsive customer service
• A smooth shopping experience from checkout to delivery

16. Contact Us

If you have any questions regarding shipping or delivery, our support team is happy to assist.

BrainWood

Website:
BrainWood.store

Email:
support@BrainWood.store

Phone:
(905) 238-8080

Business Address:

175 Sainte-Catherine St. West
Montreal, Quebec H2X 3X5
Canada

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)