Thank you for visiting BrainWood. We are committed to providing exceptional customer service and ensuring every shopping experience is smooth, enjoyable, and worry-free.

Whether you have questions before placing an order or need assistance after your purchase, our dedicated customer support team is here to help.

Contact Details

Store Name
BrainWood

Website
BrainWood.store

Customer Support Email
support@BrainWood.store

Phone Number
(905) 238-8080

Business Address
175 Sainte-Catherine St. West
Montreal, Quebec H2X 3X5
Canada

Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday & Sunday
Closed

If you contact us outside of business hours, we will respond as soon as possible on the next business day.

How We Can Help

Our knowledgeable support specialists are happy to assist with a wide variety of inquiries, including:

• Product recommendations
• Product availability
• Order placement
• Order modifications
• Shipping updates
• Tracking assistance
• Delivery questions
• Returns & exchanges
• Refund requests
• Damaged or defective products
• Payment inquiries
• Website support
• General customer feedback

No matter the question, we are committed to providing friendly, professional, and timely assistance.

Email Support

Email remains the fastest and most efficient way to reach us.

Email:
support@BrainWood.store

To help us assist you more quickly, please include:

• Your full name
• Order number (if applicable)
• Email address used for the purchase
• A detailed description of your inquiry
• Photos of the product (if reporting damage or defects)

Our goal is to respond to all email inquiries within 24 business hours.

Phone Support

If you prefer speaking directly with our team, feel free to contact us during business hours.

Phone:
(905) 238-8080

Our representatives are available to answer questions regarding:

• Existing orders
• Shipping updates
• Product information
• Return requests
• General support

Shipping Information

We proudly provide:

• Free Worldwide Shipping
• Estimated delivery within 7–10 business days
• Secure packaging
• Reliable international shipping partners
• Order tracking when available

If you have any questions about your shipment, our support team will gladly assist you.

Returns & Refunds

Customer satisfaction is one of our highest priorities.

We proudly offer:

• Free Returns
• 30-Day Return Window
• Easy Return Process
• Fast Refund Processing

If you're not completely satisfied with your purchase, simply contact us and we'll guide you through the return process.

Business Address

Our registered business location is:

BrainWood

175 Sainte-Catherine St. West
Montreal, Quebec H2X 3X5
Canada

Please note that this address is intended for business correspondence only.

Do not return products to this address unless instructed by our customer support team. Return locations may vary depending on the product and destination.

Commitment to Customer Satisfaction

At BrainWood, we believe outstanding customer service is just as important as offering high-quality educational products.

We strive to provide:

• Friendly and knowledgeable support
• Fast response times
• Honest communication
• Secure shopping
• Reliable worldwide delivery
• Hassle-free returns
• Long-term customer satisfaction

Every customer matters, and we are committed to resolving questions and concerns with care and professionalism.

Stay Connected

We continuously work to improve our products, services, and customer experience.

Whether you're shopping for Montessori toys, wooden puzzles, brain teasers, or educational games, we're honored to be part of your learning journey.

Thank you for choosing BrainWood. We look forward to serving you and helping inspire creativity, curiosity, and joyful learning for years to come.