Welcome to BrainWood. These Terms of Service ("Terms") govern your use of BrainWood.store and any purchases made through our website. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please discontinue using our website.

1. About BrainWood

BrainWood is an online retailer specializing in premium wooden puzzles, Montessori learning toys, educational games, and brain-training products for children and families.

Website:
BrainWood.store

2. Eligibility

By using our website, you confirm that you:

• Are at least the age of majority in your jurisdiction.
• Have the legal authority to enter into binding agreements.
• Will use the website only for lawful purposes.

3. Products

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However, slight variations may occur due to:

• Natural wood grain
• Lighting conditions
• Screen settings
• Manufacturing updates
• Product improvements

These variations do not constitute product defects.

4. Pricing

All prices displayed on BrainWood.store are listed in the currency shown during checkout.

Prices may change without prior notice.

We reserve the right to:

• Correct pricing errors
• Update promotions
• Modify discounts
• Cancel orders affected by pricing mistakes

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

• Refuse or cancel orders
• Limit quantities purchased
• Decline suspicious transactions
• Cancel duplicate orders

If payment has already been processed, a full refund will be issued.

6. Payment

We accept secure payment methods available during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• Billing information is accurate.
• Payment information is current.

Orders will not be shipped until payment has been successfully processed.

7. Shipping

BrainWood proudly offers:

• Free Worldwide Shipping
• Estimated delivery within 7–10 business days
• Order tracking when available

Delivery estimates are approximate and may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Eligible products may be returned within 30 days after delivery.

Approved returns include:

• Free return shipping
• Refunds to the original payment method
• Replacement options when appropriate

Please review our Return & Refund Policy for complete details.

9. Intellectual Property

All content available on BrainWood.store, including but not limited to:

• Logos
• Graphics
• Icons
• Product photography
• Website design
• Text
• Branding
• Layouts

is the property of BrainWood or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

10. Acceptable Use

You agree not to:

• Violate any laws or regulations.
• Interfere with website operations.
• Upload malicious software.
• Attempt unauthorized access.
• Use automated systems to scrape website content.
• Submit false information.

Failure to comply may result in suspension or termination of access.

11. Product Availability

All products are subject to availability.

We reserve the right to:

• Discontinue products
• Modify product specifications
• Limit inventory
• Update collections

without prior notice.

12. Limitation of Liability

To the maximum extent permitted by law, BrainWood shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Website use
• Product purchases
• Shipping delays
• Service interruptions
• Third-party services

Our total liability shall not exceed the amount paid for the applicable order.

13. Third-Party Services

Our website may contain links to third-party websites or services.

BrainWood is not responsible for the content, privacy practices, or policies of external websites.

Users access third-party websites at their own risk.

14. Privacy

Your use of BrainWood.store is also governed by our Privacy Policy.

We are committed to protecting your personal information and processing customer data responsibly.

15. Changes to These Terms

We reserve the right to update these Terms at any time.

Revised Terms become effective immediately upon publication on BrainWood.store.

Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

BrainWood

Website:
BrainWood.store

Email:
support@BrainWood.store

Phone:
(905) 238-8080

Business Address:

175 Sainte-Catherine St. West
Montreal, Quebec H2X 3X5
Canada

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)